Regarding phone or any other sort of good manners, a friend called one day, ever her cheerful, friendly self. As usual, she went into her usual lively tale about her comings and goings. Never a "how're-you-doing?" interchange. Never, then or in any past conversation (always one-way).
I gently interjected, "Mary, when we talk you never ask how I'm doing."
Being a kind and aware soul, she realized her penchant for barging right in, apologized, and we went from there.
Sometimes, people need little reminders that it's a conversation, not a soliloquy.